FAQ

By Julie Rodney

Q. When I am trying to send SMSs through bulk SMS nothing previews when I click preview messages.
Why does this happen?
A. This is a data input problem that can be rectified by doing the following in the right order for the preview messages to work:
1. When inputting cell phone numbers there is no need to put spaces in-between the numbers e.g. 081 123 4567. When you put in a cell phone number as is 0811234567, the number is automatically formatted as follows: (081) 123-4567
2. You also need to look at the Cell field description, if it is recorded as “CELL” the SMS won’t send as the coding is looking for “Cell” field, it is case sensitive.